Refund Policy
1. Scope of Refund Policy
This refund policy applies to all services provided by Jaramillo Business Solutions. Because many of our services are customized or involve work that begins immediately, refunds are limited to the circumstances described below.
2. General No‑Refund Rule
Except as explicitly stated in this policy, all fees paid for services are non‑refundable. This includes fees for work that has been started, partially completed, or fully delivered.
3. Project‑Based Services (e.g., SOP Development)
For fixed‑price projects, a 50% deposit is required upfront. If you cancel before any work has begun, you will receive a refund of the deposit minus a 10% administrative fee. Once work has commenced, the deposit is non‑refundable.
4. Monthly Subscription Services
For ongoing monthly services (e.g., corporate administrative support), fees are billed in advance. You may cancel at any time, but no prorated refunds will be issued for the remainder of the month. The cancellation will take effect at the end of the current billing cycle.
5. Quarterly Vendor Coordination
Quarterly fees for vendor coordination are non‑refundable after the first 14 days of the quarter. If you cancel within the first 14 days, you may receive a refund minus a 15% processing fee.
6. Compliance Filing Services
Fees for annual reports, licensing renewals, and state filings are generally non‑refundable once the filing has been submitted. If we are unable to complete the filing due to incorrect information provided by you, a resubmission fee may apply and no refund will be given.
7. Project Logistics Planning
A 50% deposit is required for project logistics. If you cancel before any logistics work has begun, the deposit is refundable minus a 10% administrative fee. After work begins, the deposit is non‑refundable.
8. Third‑Party Fees
Any fees paid to third parties (government agencies, software vendors, etc.) are non‑refundable, even if the associated service is canceled.
9. Expedited Service Fees
Fees paid for expedited processing or rush services are non‑refundable, regardless of when the service is canceled.
10. Refund Request Procedure
To request a refund, you must submit a written request via email or our contact form. Include your name, the service in question, and the reason for the request. We will acknowledge receipt within 3 business days.
11. Review and Decision
We will review your request and notify you of the decision within 10 business days. If approved, we will initiate a credit to your original payment method. Processing time depends on your financial institution.
12. Partial Refunds
In certain circumstances, we may offer a partial refund if the work performed does not meet your expectations, provided you notify us within 7 days of delivery and we are unable to resolve the issue.
13. Service Guarantee
We stand behind the quality of our work. If you are unsatisfied with a deliverable, we will work with you to make it right. If we cannot come to a satisfactory resolution, a partial refund may be considered.
14. Force Majeure
We are not liable for failure to perform services due to circumstances beyond our control (e.g., natural disasters, internet outages). In such cases, we may offer credit for future services, but no refund will be issued.
15. Non‑Refundable Items Summary
To summarize, the following are non‑refundable: government filing fees, third‑party software licenses, expedited fees, and any services already rendered.
16. Dispute Resolution
If you disagree with our refund decision, please contact us to discuss. We are committed to fair resolutions and may offer credits or alternative solutions.
17. Changes to This Policy
We may update this refund policy at any time. Changes will be effective immediately upon posting. Your continued use of our services after changes constitutes acceptance of the new policy.
18. Contact for Refund Inquiries
For any questions regarding refunds, please use the contact details below. We aim to respond within two business days.